Frequently Asked Questions

Paper Bunny Press is located in Chicago, Illinois. Our items ship from our home studio in Chicago.

Currently our processing time is 3-5 business days due to a small production facility. We understand that you are excited to receive your order, however, if you have a concern about the processing time please contact us at hello@paperbunnypress.com and we will work something out! Additional shipping and rush order charges may apply.

Yes! We love customer orders and helping you bring your creative visions to life! Send us an email at hello@paperbunnypress.com with your project scope and we will get back to you within 48 hours with a pricing estimate.

We use USPS to ship all of our orders. If you require a different postal service, please email us at hello@paperbunnypress.com and we will work with you!

Yes! All orders, domestic & international, will be provided with a tracking number. Please allow up to 48 hours after your item has been marked as shipped to allow for the tracking number to update.  

Orders can be returned for a full refund, minus the original shipping costs. Please contact us within 7 days of your order being delivered to qualify for a full refund. In order for items to be eligible for a refund they need to be unopened, unused and in their original packaging. Please note that Paper Bunny Press is not responsible for return shipping. Once the item is returned back, we will issue a full refund for the total price of the product.